Every Metromode order receives careful attention through our sustainable quality control process. As part of our commitment to eco-conscious production, order processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons to ensure each product meets our environmental and comfort standards. Order cancellations are accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your items enter our specialized production cycle and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We take pride in our sustainable craftsmanship and comfortable designs. You may return unworn items in original condition with all tags attached within 21 days of delivery, reflecting our extended consideration period for eco-conscious consumers. For exchanges of our fashion-forward yet practical items, we allow 30 days to account for international shipping delays common with our premium sustainable materials. Initiate returns through www.metromode.shop and select your preferred exchange option. Please note: Items marked "Final Sale" or "Sustainable Clearance" are not eligible for returns to support our environmental commitment.
To maintain our high standards of elegance and sustainability, returned items must: (1) Show absolutely no signs of wear, perfume, or cosmetic stains (2) Include all original eco-friendly packaging including Metromode's biodegradable wraps and care instruction cards (3) Feature completely intact security tags and hygiene seals. Our quality team conducts thorough four-point inspections upon receipt. Items not meeting these sustainable luxury standards will be returned to you at your expense within 10 business days, accompanied by a detailed inspection report explaining the specific concerns.
Refunds typically process within 10 business days after we receive and verify your returned items—this extended timeframe allows for our comprehensive quality assessment and sustainable handling procedures. The refund amount excludes original shipping costs and any return shipping charges you may incur. For payments processed through PayPal or credit cards, please allow an additional 3-5 banking days for the funds to appear in your account, as financial institutions require this processing period.
Customers are responsible for return shipping costs unless the return results from our error (incorrect or damaged item shipment). We strongly recommend using insured and tracked shipping methods—Metromode cannot assume responsibility for return packages lost in transit. For exchange orders exceeding $250 in value, we provide prepaid shipping labels through our sustainable logistics partners, with the cost deducted from your refund if the label remains unused.
Report any quality concerns or manufacturing defects within 7 days of delivery by emailing [email protected] with detailed photographs or videos showcasing the issue. We will immediately arrange complimentary return shipping and prioritize replacement (subject to inventory availability) or process a complete refund including original shipping expenses. This exception to our standard policy demonstrates our unwavering dedication to quality and customer satisfaction in every elegant product we create.
Custom-ordered pieces and personalized items are considered final sale to support our sustainable production model. For holiday season purchases (November 15 through December 24), we extend the return window until January 15 to accommodate gift-giving needs. Our limited edition collections may have specific return guidelines—please review individual product descriptions. Metromode reserves the right to limit or refuse returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain our environmental and operational sustainability.
For return authorization or policy clarification, contact our Customer Care Team at [email protected] (we respond within 48 hours). Always include your order number and relevant photographs for damaged items. Visit www.metromode.shop for live chat assistance during European business hours CET. Business Address: Phone:
