Our thoughtfully selected range features limited quantities to uphold sustainability and exclusivity. If an item becomes unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming eco-friendly collection with similar practical benefits, (2) full refund processed immediately, or (3) store credit with 10% bonus value for your next purchase. This approach reflects our dedication to quality, comfort, and environmental responsibility while ensuring your satisfaction.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium, eco-conscious materials and elegant craftsmanship. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 48 hours. For canceled orders, we offer a 15% discount code as compensation for any inconvenience, aligning with our brand's integrity and commitment to fair, practical solutions.
Each order undergoes careful quality checks and sustainable packaging to match our eco-friendly ethos. Processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons. You will receive detailed tracking information via email once your package ships. For custom or specially crafted items requiring additional time, estimated delivery windows will be clearly displayed during checkout to manage your expectations with clarity and care.
We partner with reliable shipping services to ensure your elegant and practical items arrive in perfect condition. Domestic shipments generally take 10-18 business days after processing, while international deliveries may require 18-28 business days. All international packages include prepaid customs documentation with accurate product valuations to minimize delays, catering to our global community that values comfort, style, and sustainability in daily life.
We accept returns within 21 days of delivery for store credit or exchange, provided items are unused, in original condition with tags attached. Return processing may take up to 10 business days after we receive your package. For quality assurance, all returned items undergo thorough inspection before approval. Final sale items, clearly marked during purchase, are excluded to maintain the exclusivity and eco-friendly focus of select collections.
All visual and design elements, including product imagery, lifestyle photography, and eco-friendly packaging designs, are protected intellectual property. Unauthorized commercial use, such as replicating our designs or using content for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive blend of fashion, comfort, and environmental values.
Our dedicated support team is available via email at [email protected] for any inquiries. Response time is typically within 2 business days, potentially extending to 4 days during high-volume periods. For urgent matters related to existing orders, please include your order number in the subject line. We value clear, helpful communication that reflects our brand's focus on convenience, elegance, and sustainable living.
