Welcome to www.metromode.shop ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our eco-conscious daily care platform, including browsing, purchasing, and engaging with content related to our convenient, stylish, and sustainable personal care products. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking elegant and practical daily care solutions that prioritize comfort and environmental responsibility. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully developed formulations), (2) engage in commercial resale of items purchased from our collection (as we maintain strict quality control through direct sales to ensure product integrity), or (3) interfere with site operations through any means (including but not limited to manipulating inventory systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand's commitment to sustainable practices and customer trust.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed descriptions of our eco-friendly formulations, logo designs, and educational content about sustainable living—constitutes the exclusive intellectual property of www.metromode.shop or its authorized licensors. This encompasses our distinctive minimalist aesthetic, proprietary ingredient blends, and innovative packaging designs which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including ingredient transparency (with detailed sourcing information provided), precise usage instructions, and environmental impact disclosures—occasional discrepancies may occur in our carefully crafted product descriptions. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented sustainability certifications or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our sustainably sourced products, we may implement purchase restrictions on select items (particularly during seasonal launches or limited-edition collections). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our platform exists to serve individual customers who appreciate the thoughtful design and environmental consciousness behind each product.
All orders undergo careful preparation using eco-friendly packaging materials before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each product meets our quality standards and sustainable packaging protocols. During peak seasons, processing may extend to 5-7 business days. International shipments may require 10-21 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline, along with information about our carbon-neutral shipping options where available.
We offer a 21-day return window from the delivery date for unused, unopened items in their original packaging with seals intact. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. For hygiene and safety reasons, certain personal care products marked as non-returnable cannot be accepted back once opened. Exchange requests are subject to current inventory availability and product condition upon return inspection.
The Site may feature curated links to educational content about sustainable living, environmental organizations we partner with, or complementary eco-friendly lifestyle providers. These third-party resources operate independently from www.metromode.shop, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms to ensure alignment with their personal values and expectations.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic product launches), (2) perpetual inventory availability of specific items (as many incorporate seasonal or limited-availability natural ingredients), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions while we strive to maintain consistent service quality.
To the maximum extent permitted under applicable law, www.metromode.shop shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or misrepresentations about product benefits). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering high-quality, sustainable products and maintaining our environmental commitments.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new sustainable packaging initiatives or ingredient sourcing improvements), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent and responsible business practices in the eco-conscious personal care market.
For questions regarding these Terms or any other inquiries, please contact our Customer Care team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal promotions or new product introductions.
