All transactions conducted through www.metromode.shop require immediate payment via our encrypted checkout system to ensure the highest level of security for your personal and financial information. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared through our financial institutions before we can commence processing your order. In exceptional circumstances where payment authorization encounters difficulties, we retain the right to cancel your order without advance notification. For our valued international customers, please be aware that currency conversion fees may be applied according to your financial institution's specific policies. We recommend checking with your bank regarding any potential international transaction fees before completing your purchase to ensure complete transparency in your shopping experience.
Following successful completion of your purchase, you will automatically receive a comprehensive order confirmation email sent directly to the email address you provided during the checkout process. This confirmation serves as your official purchase receipt and includes all essential order details such as product specifications, complete pricing breakdown, selected shipping method, and estimated delivery timeline. We strongly advise carefully reviewing this confirmation email as it constitutes the legally binding agreement between you and our brand. Should you identify any inconsistencies or errors in your order confirmation, please promptly contact our dedicated customer service team at [email protected] within 24 hours of placing your order to ensure swift resolution. Our team is committed to maintaining accuracy and transparency throughout your shopping journey with us.
While we employ sophisticated real-time inventory management systems to maintain accurate stock levels, occasional overselling situations may occur during periods of exceptionally high demand for our popular products. In such rare instances, we will notify you via email within 48 hours of your purchase with available alternatives. You will have the option to wait for product restocking, which typically requires 2-3 weeks, or receive a complete and immediate refund processed through your original payment method. We cannot guarantee continuous availability of specific sizes, colors, or product variations displayed on our website, as inventory fluctuates rapidly. All merchandise remains subject to prior sale until your order has been fully processed, packed, and officially dispatched from our fulfillment center. We appreciate your understanding that high-demand items may sell out quickly despite our best inventory management efforts.
All orders undergo careful processing and quality verification, typically requiring 3-5 business days before shipment departure. During peak seasonal periods, major promotional events, or unforeseen circumstances, processing time may extend to 5-7 business days to ensure each order meets our quality standards. Following dispatch, domestic deliveries generally arrive within 7-14 business days, while international shipments typically require 14-21 business days for delivery, subject to customs clearance procedures in your country. You will receive a detailed shipping confirmation email containing tracking information once your order departs our facility. Please understand that we cannot be held responsible for delivery delays caused by carrier logistical issues, weather conditions, customs processing, or other circumstances beyond our direct control. We recommend tracking your shipment regularly once you receive your tracking number.
We gladly accept returns within 21 days of delivery for store credit or product exchange to ensure your complete satisfaction with our products. To qualify for return, items must be in their original, unused condition, unworn, unwashed, and include all original packaging materials and attached tags. Final sale items, personalized products, and certain accessories are excluded from our return policy. To initiate a return process, please email [email protected] with your order number and detailed reason for return. Our customer service team will provide comprehensive instructions and, when applicable, a prepaid return shipping label. Approved refunds for qualifying returns will be processed within 10 business days of our receipt and inspection of the returned merchandise. Customers are responsible for return shipping costs unless the return results from an error on our part, such as incorrect item shipment or defective merchandise.
All product prices are displayed in US Dollars and include applicable value-added taxes where legally required. We reserve the right to adjust pricing without prior notification due to market fluctuations, currency exchange rate variations, supplier cost changes, or promotional considerations. If you successfully placed an order before any price modification, you will be charged the amount displayed during your checkout process. Promotional discounts and special offers generally cannot be combined unless explicitly stated in the promotion terms. For international orders, any import duties, customs taxes, or related fees imposed by your country's customs authorities remain the sole responsibility of the customer. We recommend checking your local customs regulations and potential import costs before placing international orders to avoid unexpected charges.
For any questions, concerns, or assistance regarding your purchase experience, please contact our dedicated customer service team at [email protected]. We strive to respond to all inquiries within 48 hours during standard business days. When reaching out to our team, please include your complete order number and relevant purchase details to help us provide you with efficient and personalized assistance. Business Address:
